Terrence (Terry) McDonald Named Best in Client Satisfaction Real Estate Agents 2008
December 7th, 2008 Categories: About This Blog
Charlotte Magazine in Charlotte NC published their annual Best in Client Satisfaction Real Estate Agents Award-and Terrence McDonald (me) was named to be a part of it-
no, is the answer to the cynical among you, and no I don’t know who nominated me. I was nominated by a client-then I filled out a questionnaire and provided references…30,000 surveys were sent to recent home purchasers…here was the criteria in the survey,
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the rest of their methodology is in their link at the bottom of the page. Here is the Charlotte Magazine link. The Press Release below was forwarded by Charlotte Magazine.
Charlotte North Carolina About Charlotte NC Charlotte Homes for Sale
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PRESS RELEASE
FIVE STAR:
Best in Client Satisfaction Real Estate Agents (SM) Announced
Posted: December 5, 2008
Charlotte, NC (December 5, 2008) – In the December 2008 issue of Charlotte Magazine, the 2008 FIVE STAR: Best in Client Satisfaction Real Estate Agents (SM) are announced.
Charlotte Magazine formed a partnership with Crescendo Business Services, an independent research firm, to identify the best in client satisfaction real estate agents serving the Charlotte area. In May of 2008, Crescendo surveyed by mail and phone 30,000 Charlotte area residents who had recently purchased homes. An additional 250 surveys were sent to mortgage and title companies, who are often best able to judge a real estate agents technical skills and knowledge.
On the surveys, recipients were asked to evaluate only real estate agents whom they knew through personal experience. They were asked to evaluate them based upon nine criteria, including, customer service, integrity, market knowledge, communication, negotiation, closing preparation, finding the right home, marketing of the home and overall satisfaction.
By June, stacks of surveys had arrived and Crescendo began carefully scoring and screening each nominee with both the North Carolina and South Carolina State Real Estate Commissions databases to make certain that licenses were up to date and that no disciplinary actions were pending. Before finalizing the list, nominated agents were reviewed by a blue ribbon panel of local industry experts.
The panel consisted of realty company executives, professional and trade association officers and others directly involved in housing-related businesses. Although panelists comments were incorporated into the final score, safeguards were built into the review process to reduce the ability of panel members to influence the composition of the final list on the basis of company affiliation.
This years list of FIVE STAR: Best in Client Satisfaction real estate agents represents less than 4 percent of actively licensed real estate agents in the Charlotte area. We hope this list serves as a referral network for the 150,000 readers of Charlotte Magazine. Is this list exhaustive? Of course not. There are undoubtedly many other excellent real estate agents that are not on the list this year, but dont be surprised to see them next year.
RESEARCH DECLARATIONS:
As with any research or recognition program, it is important that we provide you the following declarations:
· The 2008 FIVE STAR Real Estate Agents do not pay a fee to be included in the research or the final list of FIVE STAR: Best in Client Satisfaction Real Estate Agents.
· The overall evaluation score of a real estate agent reflects an average of all respondents and may not be representative of any one clients evaluation.
· The FIVE STAR Award is not indicative of the real estate agents future performance.
· The inclusion of a real estate agent on the FIVE STAR Real Estate Agent list should not be construed as an endorsement of the real estate agent by Crescendo Business Services or Charlotte Magazine.
· Working with a FIVE STAR Real Estate Agent or any real estate agent is no guarantee that the selected real estate agent will be awarded this accomplishment by Crescendo in the future.
· For more information on the FIVE STAR Award and the research/selection methodology, go to: www.fivestarprofessional.com/reresearch.
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Terry – they’re just confirming with anyone who’s worked with you knows – you are truly dedicated to your clients and their needs – what a cool survey.